Key Responsibilities:
- install and update software and systems as needed to optimize performance.
- Perform routine maintenance and upgrades of computers, printers, and other IT equipment. Provide technical support and training to staff on IT systems and applications.
- Work closely with the IT team to plan and execute technology initiatives.
- Maintain inventory of IT equipment and manage relationships with vendors. Keep track of IT inventory, including hardware and software licenses.
- Perform hardware and software upgrades to peripheral equipment.
- Attend to break/fix engagements as needed by Situation Management for technology-related problems and issues received from both internal and external clients.
- Prepare, maintain, and submit reports and applicable records of computer hardware and software inventory by site and system.
- Perform checks to ensure that antivirus definitions and Microsoft patches are updated as outlined by Desktop Engineering.
Experience and Job Specific Skills:
- Bachelor’s Degree in IT, Computer Science, or relevant field.
- From 1-2 years of experience as a help desk or other customer support role.
- Tech savvy with working knowledge of office automation products, databases, and remote control.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Proficiency in English.
- Excellent communication skills.
- Customer-oriented and cool-tempered.